tapWEAR

Terms and conditions

Last updated 27 October 2026

1. About these terms

These terms apply when you buy tapWEAR products and when you use tapWEAR devices, the tapWEAR app and the tapWEAR cloud service. They’re provided by Sallus Pty Ltd (trading as tapWEAR), ABN add ABN (“tapWEAR”, “we”, “us”).

By placing an order or using the app, you agree to these terms.

2. What tapWEAR is

tapWEAR is a personal information-sharing accessory. Each device contains a passive NFC chip that lets an NFC-enabled phone open the information you’ve chosen to share.

tapWEAR is not a medical device. It isn’t intended to diagnose, treat, monitor or prevent any condition, and it isn’t a substitute for medical advice or for calling emergency services. In an emergency, call 000.

3. Your responsibilities

  • Keep the information on your profile accurate and up to date. Review it whenever your medications, conditions or contacts change.
  • Choose carefully what you make visible. Anyone who taps your device can see the information you’ve chosen to make visible.
  • Don’t rely on tapWEAR as your only source of information in an emergency.
  • Keep your app sign-in details private.
  • Only set up a profile for someone else if you’re authorised to.

4. Phone compatibility

Setting up tapWEAR needs the app, available for iPhone and coming soon to Android. Reading a band needs an NFC-enabled phone with NFC switched on. Compatibility varies by device, so we can’t guarantee that a particular phone, or a particular person, will read your device in every situation.

5. The app and cloud service

The tapWEAR app is free, and there’s no subscription. Confirm the app and cloud service will stay free for people who buy now.

We aim to keep the service available at all times, but it may occasionally be unavailable for maintenance or for reasons outside our control. We may update the app to improve it or keep it secure.

6. Orders and prices

Prices are shown in Australian dollars. We’ll confirm your order by email. If we can’t fulfil an order, or a price was shown in error, we may cancel it and give you a full refund.

7. Delivery

Add where you ship, delivery costs and estimated delivery times before orders open.

8. Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms limits those rights.

9. Returns

Faulty products

If your tapWEAR stops working, email info@tapwear.co with your order number and a description of the problem. If it’s faulty, we’ll repair, replace or refund it as the Australian Consumer Law requires, and we’ll cover return postage.

Change of mind

We accept change-of-mind returns within 30 days of delivery if the product is unused, in its original packaging, and you have proof of purchase. Email us before sending anything back. For hygiene reasons, we can’t accept change-of-mind returns of wristbands that have been worn.

10. Warranty

In addition to your rights under the Australian Consumer Law, the Core and the Card are covered against manufacturing defects for 2 years from delivery, and attachments for 1 year. The warranty doesn’t cover normal wear, loss, deliberate damage, or attempts to open the Core.

11. Safety

  • Choking hazard: small parts. Not for children under 3 years.
  • Contains small electronic components.
  • Stop using a wristband if irritation occurs.

12. Liability

To the extent the law allows, including the Australian Consumer Law, we aren’t liable for loss that results from information on a profile being inaccurate or out of date, or from a device not being read in a particular situation. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law.

13. Trade marks

tapWEAR, the tapWEAR logo and “simple smart safe” are trade marks of Sallus Pty Ltd. You may not use them without our permission.

14. Privacy

Our privacy policy explains how we handle your personal and health information across the apps, TapWear Cloud, bands, cards and this website.

15. Changes and governing law

We may update these terms. We’ll post changes on this page and update the date at the top. The terms that applied when you placed an order apply to that order.

These terms are governed by the laws of Victoria, Australia.

16. Contact us

Sallus Pty Ltd (trading as tapWEAR)
c/o The Company Spot, West 6, 33 Mackey Street, North Geelong VIC 3215, Australia
info@tapwear.co